> For the complete documentation index, see [llms.txt](https://docs.wanode.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wanode.io/crm-platform/how-to-add-360dialog-channel-to-crm-platform.md).

# How To Add 360Dialog Channel to CRM Platform ?

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FR731KEI9K1UHAQ7A5Q5d%2F26-1536x864.jpg?alt=media\&token=8a5c2bd6-6359-486f-b8bd-7f73ca16b686)

### 1. Click on Go To CRM

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FCA0KA9kl4MdkrnTiSmgH%2Fscreenshot_7aeb263f-3b14-4a94-a6b7-84c9eb13c9f0.png?alt=media\&token=7aad9f01-7905-48f4-88c4-ebb98485aadd)

### 2. Click on Channels

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FFpWiI3XTE4O07S7IjcD5%2Fscreenshot_bd9c5a89-8d6a-4bc1-95ae-491cc8a90c14.png?alt=media\&token=e855da3d-710a-4674-adba-6995dc2cd5f9)

### 3. Click on Add New Channel

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FinGPxVRyUNLWEZyMmEbU%2Fscreenshot_d444c4ba-9b3e-4d03-8fdf-49eed0efc7b4.png?alt=media\&token=a2d26598-f2b3-4dca-aa9f-a67dd63a2fd0)

### 4. Click on WhatsApp

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FXemyWB13y4d2QPHxqLLj%2Fscreenshot_6de0f1e6-e0ad-454e-943a-1b8e2dda392a.png?alt=media\&token=7afa90ad-1ed6-41cd-b16d-351f00bbc6bf)

### 5. Click on 360Dialog

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F3CUule88khP8tDLW8BJ1%2Fscreenshot_9acdb947-01b2-447b-8ccf-7f345564c59d.png?alt=media\&token=2445ba71-f432-4c54-83ea-b619fed8450e)

### 6. Type A “Channel Name”

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FzS0lXO1sNa02wjQBvTHJ%2Fscreenshot_789c7f2c-38b3-4a35-8113-dc332299631a.png?alt=media\&token=dd7b2481-ab40-479b-a114-c97bf7adef3e)

### 7. Go to 360dialog

### 8. Login to Your 360Dialog Dashboard

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FExCyCX69BY2LidIxnY3i%2Fscreenshot_ecbbeb09-42e9-4035-bb72-e5bb07a56047.png?alt=media\&token=e2732ab1-d2b8-4a8c-b01f-979f75faa654)

### 9. Click on WhatsApp Accounts

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FrXmoz2SsM8EQEwU91c56%2Fscreenshot_9f6a077a-15af-4938-b310-4fbd06898d86.png?alt=media\&token=ed0d94f1-9e46-4545-8225-730bbcc09bed)

### 10. Click on Generate API key

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FXPaEWKJX6ed5pW1WgEqL%2Fscreenshot_b4d03bd6-36d3-4702-9805-1cbbabb0daef.png?alt=media\&token=1175af32-d4b6-415e-98c8-cef704cc0cb8)

### 11. Click on Continue

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FQJ5CIqeTIupv03wciou1%2Fscreenshot_aba1fc2b-c8b8-47e9-a43a-9c45371952fb.png?alt=media\&token=9fdbeb44-8cbe-40aa-8f2d-e52aaf1b5285)

### 12. You Will See Your API Key & Domain Here, Click on Copy API Key

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Fg8juOQ2STxg1R7cT73Zd%2F12.png?alt=media\&token=9d632e1b-5cfe-4d99-8370-951201e56748)

### 13. Go to CRM – Channels | WhatsApp Business API & Team Inbox

### 14. Paste “API Key” here

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FdJaKsz6JMOyJ94jEPqux%2Fscreenshot_7d4ac09e-1919-48e4-965f-6cfce79c559a.png?alt=media\&token=b39dd267-c4fa-456d-8766-afc770704e11)

### 15. Go to 360 Client Hub

### 16. Click on Copy Address

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Fbx7I0iMMfJRRpf3gx5yZ%2F16.png?alt=media\&token=a2f36ab4-19d8-4097-ab0d-91bbcc2b856b)

### 17. Go to CRM – Channels | WhatsApp Business API & Team Inbox

### 18. Paste “<https://waba.360dialog.io”> into Domain

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FVVKZvGtkRdbqLNN4KdHO%2F18.png?alt=media\&token=59231048-8676-4d26-b4a0-f83a425cfb4d)

### 19. Select A Channel Color Code

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FUXIyxkmuPDfjeyRS3AYZ%2Fscreenshot_1bebac78-7711-46b6-be2d-0ec5204df477.png?alt=media\&token=83b4a27f-8bc1-4192-903b-2bca09ba4324)

### 20. Click on Create Channel

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FTX6T4fLddjdOynILDANo%2Fscreenshot_06451b03-af5b-48aa-9843-43d1a6e2f202.png?alt=media\&token=0e533948-6446-4ada-a08d-3ed9f8f6f997)

### 21. Click on the Three Dots

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FR5rOqwBSgHQrbjp1EUz6%2Fscreenshot_75ef91ae-bfc7-44f0-b169-0f2d83eec7e3.png?alt=media\&token=6fff0c41-9417-4f04-9ac8-5f06e70cd1e3)

### 22. Click on Sync WhatsApp Template

Whenever A New Template is Approved in 360Dialog, Remember to Sync the Template from here, only after Sync you can use it in Chat Panel & Broadcasts.

![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FeqsjzpC4oIWzwBhfg1SB%2Fscreenshot_a409e145-e8a3-44ed-8530-8612d0ad74fb.png?alt=media\&token=4cea60f0-0315-4308-b024-bb103d41c8d8)