> For the complete documentation index, see [llms.txt](https://docs.wanode.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wanode.io/crm-platform/how-to-add-whatsapp-cloud-api-channel-in-crm.md).

# How To Add WhatsApp Cloud API Channel in CRM ?

![](/files/vvUhxtzXCb4D0vRypGHL)

### 1. Click on Go To CRM

![](/files/PeUwGF6awlNbvgpvcJ2H)

### 2. Click on Channels

![](/files/tlyXzNT2xc5v5aU60TNb)

### 3. Click on Add New Channel

![](/files/xIbH4B5vxfh4PIXVEhxW)

### 4. Click on WhatsApp

![](/files/d2E3nYTsSOnZgXEScj1w)

### 5. Click on WhatsApp Cloud API

![](/files/2fv65heTwEgymK1gyIQX)

### 6. Type “A Channel Name”

![](/files/2VsJciCsD66PnoM9Kf7D)

### 7. Let’s Enter User Access Token

![](/files/XcAF45SEEjXpvkfOJbMY)

### 8. Go to App Dashboard – Facebook for Developers

### 9. Click on WhatsApp

![](/files/79eUnpDoMfuVg3KqCts5)

### 10. Click on Getting Started

![](/files/bXWiaEZutt3DfH9RBKIN)

### 11. Copy the Temporary Access Token

![](/files/obXt8OlR4jLjpFohpkH4)

### 12. Go to CRM – Channels | WhatsApp Business API & Team Inbox

### 13. Paste selected text into User Access Token

![](/files/CvCylgg6lAnOSMzfwFqE)

### 14. Let’s Copy the Phone Number ID & WABA ID

![](/files/IvMI6uAm0AZGNzfKxdrs)

### 15. Go to App Dashboard – WhatsApp – Facebook for Developers

### 16. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID )

![](/files/Wna2bDEnTRf5miKAsFlP)

### 17. Go to CRM – Channels | WhatsApp Business API & Team Inbox

### 18. Next Lets Copy the APP ID & APP Secret

![](/files/lpPir1Q0bKVGTSYZS44o)

### 19. Go to App Dashboard – WhatsApp – Facebook for Developers

### 20. Click on Settings Dropdown Arrow

![](/files/SKgenTp9QI2pxADYlBvM)

### 21. Click on Basic

![](/files/LWB7EkWELkv1lq5ZWaNa)

### 22. Click on Show

![](/files/ABuE7SFoUYBLHjHTP8H7)

### 23. Go to CRM – Channels | WhatsApp Business API & Team Inbox

### 24. Paste The APP ID & Secret

![](/files/Ivc2jtmq52hfwvZf7QSa)

### 25. Click on Create Channel

![](/files/HKj13fd1EyioTy7hFMl0)

### 26. You can see your token expiry here

You need to update the user token again before the expir

![](/files/oEN36OKaMLJPSXWK742l)

### 27. Click on three dots

![](/files/kJRbZEr8NMaHfSzvd1jn)

### 28. Click on Set Webhook

![](/files/iNtM28whBPSX7INMggfw)

### 29. Go to App Dashboard – WhatsApp – Facebook for Developers

### 30. Click on webhooks

![](/files/YS564qipUjoGM8WdPRCi)

### 31. Click on User

![](/files/yvJLjcRTxyQzDKsSdlBG)

### 32. Click on WhatsApp Business Account

![](/files/BejFA3SlkQprilXh5iPx)

### 33. Click on Subscribe to this object

![](/files/S4WcQFXsp03Ec93vGdIO)

### 34. Go to CRM – Channels | WhatsApp Business API & Team Inbox

### 35. Click on URL to copy it

![](/files/KyiYbDiuB5i6CThr0Olt)

### 36. Go to App Dashboard – Webhooks – Facebook for Developers

### 37. Paste “the URL” into input

![](/files/wb2k2DQTkZV8lVTefUma)

### 38. Go to CRM – Channels | WhatsApp Business API & Team Inbox

### 39. Click on Verification Token to copy it

![](/files/SVNHvWvEsloEbhBRjUk6)

### 40. Go to App Dashboard – Webhooks – Facebook for Developers

### 41. Paste “the token” into input

![](/files/IdepupozC1vtgK75ThJo)

### 42. Click on Verify and save

![](/files/SUet7oIHMNt477FXVcPm)

### 43. Click on Subscribe beside the messages option

![](/files/JrvHWYd0ugZopf66RyZ4)

### 44. Go to CRM – Channels | WhatsApp Business API & Team Inbox

### 45. Click on three dots

![](/files/pDuvdD0c77rYjS5kdzjA)

### 46. Click on Fetch My Number

![](/files/n1rQd9cdrdyw2U3Qr7vb)

### 47. verify your waba number

![](/files/HoO14hQOAGYDLK05v0nY)