How To Add WhatsApp Cloud API Channel in CRM ?

1. Click on Go To CRM

2. Click on Channels

3. Click on Add New Channel

4. Click on WhatsApp

5. Click on WhatsApp Cloud API

6. Type “A Channel Name”

7. Let’s Enter User Access Token

8. Go to App Dashboard – Facebook for Developers

9. Click on WhatsApp

10. Click on Getting Started

11. Copy the Temporary Access Token

12. Go to CRM – Channels | WhatsApp Business API & Team Inbox

13. Paste selected text into User Access Token

14. Let’s Copy the Phone Number ID & WABA ID

15. Go to App Dashboard – WhatsApp – Facebook for Developers

16. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID )

17. Go to CRM – Channels | WhatsApp Business API & Team Inbox

18. Next Lets Copy the APP ID & APP Secret

19. Go to App Dashboard – WhatsApp – Facebook for Developers

20. Click on Settings Dropdown Arrow

21. Click on Basic

22. Click on Show

23. Go to CRM – Channels | WhatsApp Business API & Team Inbox

24. Paste The APP ID & Secret

25. Click on Create Channel

26. You can see your token expiry here

You need to update the user token again before the expir

27. Click on three dots

28. Click on Set Webhook

29. Go to App Dashboard – WhatsApp – Facebook for Developers

30. Click on webhooks

31. Click on User

32. Click on WhatsApp Business Account

33. Click on Subscribe to this object

34. Go to CRM – Channels | WhatsApp Business API & Team Inbox

35. Click on URL to copy it

36. Go to App Dashboard – Webhooks – Facebook for Developers

37. Paste “the URL” into input

38. Go to CRM – Channels | WhatsApp Business API & Team Inbox

39. Click on Verification Token to copy it

40. Go to App Dashboard – Webhooks – Facebook for Developers

41. Paste “the token” into input

42. Click on Verify and save

43. Click on Subscribe beside the messages option

44. Go to CRM – Channels | WhatsApp Business API & Team Inbox

45. Click on three dots

46. Click on Fetch My Number

47. verify your waba number