> For the complete documentation index, see [llms.txt](https://docs.wanode.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wanode.io/crm-platform/how-to-add-whatsapp-cloud-api-channel-in-crm.md). # How To Add WhatsApp Cloud API Channel in CRM ? ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F1Ku4SPDjBQBAWs9VLl48%2FHow-To-7-1536x864.jpg?alt=media\&token=ae8c159d-3d4f-4e75-b965-eb8058dd3263) ### 1. Click on Go To CRM ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FRgnXXikdbRGKmfFdl9iN%2Fscreenshot_33c5ca75-90c7-4f7f-9a02-57b55fe59d99.webp?alt=media\&token=036c82ee-1a76-43a9-aae4-9a12fe109c82) ### 2. Click on Channels ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FVgPaKi7SeUNUbi49g6pd%2F1.png?alt=media\&token=3e884212-9f94-4e32-aa5a-f8bb23f55cf0) ### 3. Click on Add New Channel ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FfYRmzmhqRJzH88fIglnV%2Fscreenshot_d3d70114-1515-494c-807e-aa92da79d058.webp?alt=media\&token=1bea2a70-0882-484f-8d0c-1ef5ffebef37) ### 4. Click on WhatsApp ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FvZt8bfpRhvIEQZG6fO54%2Fscreenshot_8a71be80-205f-4717-9949-d0ba6c727e3c.webp?alt=media\&token=b5ff9381-b9af-47e2-880e-5b40fbd59a93) ### 5. Click on WhatsApp Cloud API ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FDfOS6BHyCHGRoDTeogoM%2Fscreenshot_6f2fb9fe-0aae-4db8-a329-7849bec14a2b.webp?alt=media\&token=71d50a88-dd31-4d9b-bce9-f131177a40e3) ### 6. Type “A Channel Name” ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Ft5XZHFAe8nydnLxnRd5H%2Fscreenshot_3065a47e-a51c-415a-b466-da85c3787555.webp?alt=media\&token=ce457dce-6e3e-46c5-a7bb-a1573cf2b3fe) ### 7. Let’s Enter User Access Token ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FHxgKghnQMP56WRxMf3id%2Fscreenshot_64b0dfba-4e4f-4e63-b3d5-6463298cc1a7.webp?alt=media\&token=af7c728a-efa8-465e-a6a0-13e4ea2bc6bd) ### 8. Go to App Dashboard – Facebook for Developers ### 9. Click on WhatsApp ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FlcvDN9oRswUcsSTeMUV5%2Fscreenshot_5b6b6212-6c0c-4802-ad13-e25e5593bc33.webp?alt=media\&token=3c94e410-af18-4596-a28e-101576b5c805) ### 10. Click on Getting Started ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FmJ0vR9mZpKJ6HKiwgoPl%2Fscreenshot_8629c4e2-6f6a-46ec-a0bb-d0a43ffbd81c.webp?alt=media\&token=6470860b-6788-4d9d-9d29-dd46791ed02d) ### 11. Copy the Temporary Access Token ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F0DkaikQRYgLqAGOYAEKm%2F2.png?alt=media\&token=42984039-4827-4b8c-ad41-709bea78286f) ### 12. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 13. Paste selected text into User Access Token ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FPRZuanNPSxxMpnC0GzBz%2Fscreenshot_f0cd4d3c-807c-4d26-b9f3-519cfcb7c2ca.webp?alt=media\&token=505fbdf5-1035-4edf-828c-a919af01adf2) ### 14. Let’s Copy the Phone Number ID & WABA ID ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FZnuwUPtdxhQ4s2S3COO8%2Fscreenshot_29aaf03a-28f0-4757-b849-46bed155d200.webp?alt=media\&token=9fcecb0b-9800-4d00-bdff-3e8ea20f7f23) ### 15. Go to App Dashboard – WhatsApp – Facebook for Developers ### 16. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID ) ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Fj4ys6xAGqs3V0ysMktku%2F3.png?alt=media\&token=458078d4-74ca-4cae-8f4b-9fe80ce9b12b) ### 17. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 18. Next Lets Copy the APP ID & APP Secret ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F8N9Ya2MGs9hiUvFepGQt%2F18.png?alt=media\&token=32e8aab9-7202-4a8a-8a0a-0947d4de0a4e) ### 19. Go to App Dashboard – WhatsApp – Facebook for Developers ### 20. Click on Settings Dropdown Arrow ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FaWpT9Mtw1XwV999cplHc%2F6.png?alt=media\&token=34cd7ba6-aa90-4988-aa0c-ee97ebac3bf7) ### 21. Click on Basic ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F9UAtEJDh8puUSk2a7j9R%2F7.png?alt=media\&token=b85d3a9e-d2b4-4178-a751-897c442bdbcb) ### 22. Click on Show ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FBTvxQzOh5vKqsb2lkR48%2F8.png?alt=media\&token=fcff4282-002a-4e1b-8edc-805157b42ca8) ### 23. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 24. Paste The APP ID & Secret ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FttXbeuyhY3fgXjiQGQpB%2F9.png?alt=media\&token=baccc868-0716-479b-a89e-11b2caf6c3e3) ### 25. Click on Create Channel ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FsjQLg2T8cFOAR2dH6Pw5%2Fscreenshot_d744147d-3ff4-4ed1-8795-df794763da04.webp?alt=media\&token=55d0117e-3713-40ae-97fc-19f91cfc9746) ### 26. You can see your token expiry here You need to update the user token again before the expir ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Fr9zzllbBaRKydwTRvPmt%2Fscreenshot_8ef44de1-1e36-4ac9-a347-b710eda1172c.webp?alt=media\&token=1a273cc5-722f-4b2f-a711-ca62334d1493) ### 27. Click on three dots ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FkKmRiVAMluxtfJ34nTpL%2Fscreenshot_84b2e99e-7a67-49f4-a2fd-086bfbb86329.webp?alt=media\&token=47fc3364-d9fa-4475-8307-2c81d4f0a0cc) ### 28. Click on Set Webhook ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FEzLYWOGafad76aly4nM1%2Fscreenshot_333b6bfd-0554-4a6c-ac4e-20b1be3b6ff8.webp?alt=media\&token=a745491d-b6db-48c2-be1e-a992ec0e1712) ### 29. Go to App Dashboard – WhatsApp – Facebook for Developers ### 30. Click on webhooks ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F9gWPJRZUO6FwPGz9BO2y%2F4.png?alt=media\&token=0c9042d1-87a2-47d9-b6ee-0b71109eced1) ### 31. Click on User ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FiGb81X1GqSOURirIbYQB%2Fscreenshot_19b1bfc5-fc7f-44f5-aaa0-86211af6bd6a.webp?alt=media\&token=94d593a9-be11-466b-96d3-3507d4ddfbc6) ### 32. Click on WhatsApp Business Account ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FVaOSFZHIfBUYtcIBkKqg%2Fscreenshot_5a5b3414-9745-428a-b563-e6b9eebb75a5.webp?alt=media\&token=46b678a6-ed04-40cc-bb45-9edfac660a40) ### 33. Click on Subscribe to this object ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FH05IuIWktskHabWsXJYk%2Fscreenshot_7d8d4114-0efa-43d5-a7e9-1c143af470e6.webp?alt=media\&token=9fa15933-d904-43af-ad7c-627cab23d3e0) ### 34. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 35. Click on URL to copy it ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FUbvIoVEsKdhILv52UVlz%2F35.png?alt=media\&token=55e632a0-1ce0-4057-ae56-8e1f621c69af) ### 36. Go to App Dashboard – Webhooks – Facebook for Developers ### 37. Paste “the URL” into input ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FSjKkqE2TkKSMkV4HBKOK%2F37.png?alt=media\&token=0edd76ce-0771-4c40-9466-cc32d8cf5bfe) ### 38. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 39. Click on Verification Token to copy it ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Ff2SOWQHhTE0EetSA4Wi8%2F39.png?alt=media\&token=c21fb446-089b-42d0-ba9e-72f91662df99) ### 40. Go to App Dashboard – Webhooks – Facebook for Developers ### 41. Paste “the token” into input ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FgfSR0Z1GTqLpa7H88AOj%2F41.png?alt=media\&token=76d6c958-deef-4006-a42a-e7d2c48b6ff1) ### 42. Click on Verify and save ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FkfhXzODmVwtmShnBKVZH%2Fscreenshot_381904f0-191a-47f1-bc2d-0461ee1e3523.webp?alt=media\&token=18bb0d00-f6bf-49a0-8f54-144994bf31a6) ### 43. Click on Subscribe beside the messages option ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FhxtT3iFaEF6IrUPu3Q2q%2F10.png?alt=media\&token=84481942-18ab-4d9a-b89a-19e1b83e95c9) ### 44. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 45. Click on three dots ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FfdN9v7QZtUzrQ6O1Nyvp%2Fscreenshot_90aba84c-1f7c-44af-bffe-510d2b5eda20.webp?alt=media\&token=fae056c6-86ac-4991-a9f5-e7f861717496) ### 46. Click on Fetch My Number ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F5Z0NhlguL4WLQlyRZVkJ%2Fscreenshot_c92ca36b-d38e-41cf-91c0-c813c02647a6.webp?alt=media\&token=23db3739-67c6-4b14-a30d-6560316ca30a) ### 47. verify your waba number ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FyTmtq17BLsR9eQ0oRNcu%2F47.png?alt=media\&token=d11e917b-27ad-4f55-9c4b-47b9a34690f4)