> For the complete documentation index, see [llms.txt](https://docs.wanode.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wanode.io/whatsapp-cloud-api/how-to-add-whatsapp-cloud-api-channel-in-crm.md). # How To Add WhatsApp Cloud API Channel in CRM ? ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Fh62brMoYjiZXyYMIqDBN%2FHow-To-7-1536x864.jpg?alt=media\&token=6a68020f-9653-46bf-a6ee-575d14b5559f) ### 1. Click on Go To CRM ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FQBZuJfB56fiwTgJU2a3L%2Fscreenshot_33c5ca75-90c7-4f7f-9a02-57b55fe59d99.png?alt=media\&token=04175023-d011-45e3-afe8-0c696b09b3ce) ### 2. Click on Channels ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FpG5dxl9fOudmAZvz5JnF%2F1.png?alt=media\&token=7e71101a-a112-4397-992c-e3f03a411fce) ### 3. Click on Add New Channel ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F666Iots43qhIHKaoLyGf%2Fscreenshot_d3d70114-1515-494c-807e-aa92da79d058.png?alt=media\&token=8c95d3bf-34f5-4660-937f-1c4367a11048) ### 4. Click on WhatsApp ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FxyqOrrJsinhyWP4PcgkK%2Fscreenshot_8a71be80-205f-4717-9949-d0ba6c727e3c.png?alt=media\&token=4d7e6abd-ca52-4b78-b145-ec8e39f1f612) ### 5. Click on WhatsApp Cloud API ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FdIhjgXEUzr2LitAEESf2%2Fscreenshot_6f2fb9fe-0aae-4db8-a329-7849bec14a2b.png?alt=media\&token=3c1c1c1f-c193-4f1f-a840-8f644e3b0474) ### 6. Type “A Channel Name” ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FOUPSSqZSPGyaosm2psXV%2Fscreenshot_3065a47e-a51c-415a-b466-da85c3787555.png?alt=media\&token=29aadd44-50dd-4e00-b82e-64f3c67d0e72) ### 7. Let’s Enter User Access Token ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Fgo9Xay8MrimBlLIfjasN%2Fscreenshot_64b0dfba-4e4f-4e63-b3d5-6463298cc1a7.png?alt=media\&token=02d59272-8277-4da7-a247-7ed09f346be9) ### 8. Go to App Dashboard – Facebook for Developers ### 9. Click on WhatsApp ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FqujJ7SePHychbxQwLKo3%2Fscreenshot_5b6b6212-6c0c-4802-ad13-e25e5593bc33.png?alt=media\&token=91e2fccd-fcce-472f-a908-639192c90617) ### 10. Click on Getting Started ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FQ8eWOqvW4KCddfTgT0Cv%2Fscreenshot_8629c4e2-6f6a-46ec-a0bb-d0a43ffbd81c.png?alt=media\&token=f50d583c-ebdb-4016-9729-aab0fa854cd6) ### 11. Copy the Temporary Access Token ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FSrihL3lOeVtCkJGvRqWP%2F11.png?alt=media\&token=c5bae296-2607-4481-9668-e34678552093) ### 12. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 13. Paste selected text into User Access Token ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FKxUa67UCFBdHJjfmqrJy%2Fscreenshot_f0cd4d3c-807c-4d26-b9f3-519cfcb7c2ca.png?alt=media\&token=38f34f17-ab16-48fa-b69e-7fd31c9ca87d) ### 14. Let’s Copy the Phone Number ID & WABA ID ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FjnQFj1dfOiGrOB3MTuUU%2F14.png?alt=media\&token=de2d5f22-37ea-4299-a103-859b65d77e74) ### 15. Go to App Dashboard – WhatsApp – Facebook for Developers ### 16. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID ) ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FSiNSgIjICl0XaQfjJgnk%2F3.png?alt=media\&token=06bf7cc0-03c4-40f5-bb54-d019d206e160) ### 17. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 18. Next Lets Copy the APP ID & APP Secret ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F8D3IbUNVfRRQTpj9lN7f%2F18.png?alt=media\&token=a53a696f-ccb8-4463-9570-46687b2952ad) ### 19. Go to App Dashboard – WhatsApp – Facebook for Developers ### 20. Click on Settings Dropdown Arrow ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FkTEL3EvkTR72YR82T43P%2F20.png?alt=media\&token=5fbea68a-6a0c-4c31-84c0-acc8d9a04eea) ### 21. Click on Basic ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F21q8gkQT4XDknbKP2Llo%2F21.png?alt=media\&token=25e42694-3d3a-4d52-a492-352563dd234b) ### 22. Click on Show ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FAUOZOObTDhkc4ukHmIYs%2F22.png?alt=media\&token=421ce64d-1e96-464c-8805-a39c45d68133) ### 23. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 24. Paste The APP ID & Secret ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FKpkTk0dxvtmjbFOs6aE2%2F24.png?alt=media\&token=dd9ec463-3411-42dd-9060-19eea34beb4c) ### 25. Click on Create Channel ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Fry9fhZmSbNWST4xyS7cT%2Fscreenshot_d744147d-3ff4-4ed1-8795-df794763da04.png?alt=media\&token=fe99475c-2b07-43c2-a42c-8c2ef280e4c4) ### 26. You can see your token expiry here you need to update the user token again before the expiry ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FQTT9OZFlg1ea9EbT62d9%2Fscreenshot_8ef44de1-1e36-4ac9-a347-b710eda1172c.png?alt=media\&token=386a86d8-f4cd-4d0d-bce2-a15f4852d904) ### 27. Click on three dots ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2F8lPfCrBbraAwIXmnRJW8%2Fscreenshot_84b2e99e-7a67-49f4-a2fd-086bfbb86329.png?alt=media\&token=584c1e7d-5dae-4d1c-b5e6-a1b80bb52334) ### 28. Click on Set Webhook ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FdPyQyVmnLQF3qV7bw4Ft%2Fscreenshot_333b6bfd-0554-4a6c-ac4e-20b1be3b6ff8.png?alt=media\&token=82f7afac-e043-4a02-b0cd-a0c9c83f0d0d) ### 29. Go to App Dashboard – WhatsApp – Facebook for Developers ### 30. Click on webhooks ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FfuBcDMNHN7GtVJLjwz1V%2F4.png?alt=media\&token=bdf381e1-7230-4c4c-844b-a40afe6501e8) ### 31. Click on User ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FibePTzOHCxy3sSpN7NBm%2Fscreenshot_19b1bfc5-fc7f-44f5-aaa0-86211af6bd6a.png?alt=media\&token=39971ec3-2e6a-430f-aad3-d4ae0ca45a52) ### 32. Click on WhatsApp Business Account ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FrzwblTiBQ4ts8BETPGRP%2Fscreenshot_5a5b3414-9745-428a-b563-e6b9eebb75a5.png?alt=media\&token=9017c497-c9d7-4660-9875-496ea4602240) ### 33. Click on Subscribe to this object ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2Fd5hMrQEiYS5NjX88ccSS%2Fscreenshot_7d8d4114-0efa-43d5-a7e9-1c143af470e6.png?alt=media\&token=2ee92668-88ce-4040-96a4-dc0e507a0bae) ### 34. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 35. Click on URL to copy it ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FuZnLd3bkFyHRPWnjs5X1%2F35.png?alt=media\&token=cb5c9582-7ab1-468e-b1f2-f2f7c3baef1b) ### 36. Go to App Dashboard – Webhooks – Facebook for Developers ### 37. Paste “the URL” into input ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FJyoM3FDIrWSpAXdNeHnv%2F37.png?alt=media\&token=faaae103-3cff-4c06-93e6-2629731204e9) ### 38. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 39. Click on Verification Token to copy it ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FnetRIIrvkPA0i2yfN524%2F39.png?alt=media\&token=9227533f-c748-4643-bd7c-a69d0cde596e) ### 40. Go to App Dashboard – Webhooks – Facebook for Developers ### 41. Paste “the token” into input ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FwaOCYZxWvtg5fDtSUZvw%2F41.png?alt=media\&token=a203dcb3-a91f-4d8f-b086-89fcd2bcd14f) ### 42. Click on Verify and save ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FQ5qwowGZrYdGxW023MSI%2Fscreenshot_381904f0-191a-47f1-bc2d-0461ee1e3523.png?alt=media\&token=ba400d7f-ea57-4328-954f-c0a62eb679b8) ### 43. Click on Subscribe beside the messages option ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FrsBy4cNYiOhI9SD6hA82%2F43.png?alt=media\&token=f49accd7-fbab-4533-b461-b2fa2b5c856f) ### 44. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 45. Click on three dots ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FB47yN5A0yDVfKzY17QQF%2Fscreenshot_90aba84c-1f7c-44af-bffe-510d2b5eda20.png?alt=media\&token=38d7d08c-f40e-4eb6-bc9e-4fcbcb356bb4) ### 46. Click on Fetch My Number ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FhTqIHuqSMV8FR3AxK94n%2Fscreenshot_c92ca36b-d38e-41cf-91c0-c813c02647a6.png?alt=media\&token=530b4955-82fe-422b-b22f-d37279d940a1) ### 47. verify your waba number ![](https://517240018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJavwcSJonDHbNXYg7e0g%2Fuploads%2FMmYZzPNwecqvqHNRuh6Z%2F5.png?alt=media\&token=14202b12-1f6c-4f6c-9974-aa161385cb85)